You track sales. You track strains. You track Dutchie orders.
Nobody tracks missed calls — including you. This shows you the exact dollar amount you're losing every month before you spend a dime fixing it.
When a customer calls your dispensary and doesn't reach anyone, they don't wait. They open Google, find the next closest shop, and call them. In a market with 300+ licensed dispensaries, the friction of an unanswered call is enough to permanently redirect a customer's loyalty.
The dangerous part: you don't feel it happening. Revenue you never captured doesn't show up as a loss on any report. It simply never appears.
Phone callers are your highest-intent customers. They've already decided to buy. They're calling because they want to know you're open, what you have, or how to get there. They are the furthest along in their buying decision of any channel you have.
The competitor you're building for your neighbor: Every unanswered call is a first impression that goes to someone else. In New York's 300+ dispensary market, a caller who reaches voicemail has other options 60 seconds away. Most never come back.
After-hours calls are the highest-risk category. A customer at 11pm asking if you're open tomorrow morning, a medical patient calling Sunday to check your hours before making a trip — these callers have the lowest tolerance for friction and the highest conversion rate when they do reach a human.
They're also the calls your staff is least likely to answer.
| Option | What you get | Monthly cost |
|---|---|---|
| Do nothing | 28% of calls unanswered forever | $— |
| Part-time receptionist | Phones covered ~20hrs/week, not after hours | $600–$800 |
| Full-time receptionist | Phones covered during business hours only | $2,400–$3,200 |
| Maya — Kalloria AI | Every call answered, 24/7, cannabis-trained | $497 |
Maya covers every call your staff can't — after hours, during your rush, on holidays. She handles hours, product questions, pickup info, and deal details. She sounds like a knowledgeable human. She never puts anyone on hold.
She goes live for your location in 48 hours. No contracts. Setup fees may apply.
The breakeven math: if Maya captures two additional customers per week at your average transaction value, she has paid for herself. The rest is recovered revenue you weren't seeing before.
Call the number below. That's Maya. She'll answer as if she's working at your dispensary. Judge for yourself before you commit a single dollar.